Belela FAQS
Modify or Cancel Order
Once an order has been placed, we are unable to cancel it or make any changes. Our team promptly processes orders to ensure your jewelry is delivered to you as quickly as possible.
If you have provided an incorrect shipping address or if you have any questions regarding your order's status, please get in touch with our Customer Happiness Team right away. You can reach us by emailing support@belelalife.com. While we will strive to accommodate your needs, we cannot guarantee changes can be made.
If your order has not yet been fulfilled please reach out to us and we can make an address change for you. You can reach us by emailing support@belelalife.com.
Custom ltems
For the best quality photo we suggest having your photo at least 1,000 x 1,000 pixels. If you have questions regarding if your photo is of quality please reach out to our team and we will let you know!
For photos under 400 x 400 pixels we will reach out to you for you to provide a new photo. If we do not hear back from you, your order will be auto processed and we will make your order with the photo you provided. We are not responsible if your photo turns out blurry.
Low-resolution or photos are too zoomed in may result in a poor quality photo inside your custom gem
We offer free replacements for damaged items.
Damaged items include:
- markings/spots on your photo that weren't on your uploaded photo
- damaged or defective gem
Damaged items do not include:
- Blurry images caused from a low resolution photo uploaded
- Items with no visible markings/spots
If an item is damaged you must send in a picture/video before we offer a replacement or refund
Shipping Information
CUSTOM ORDERS
Manufacturing can take up to 2-5 business days from the day the order was placed. Once your order ships you will be emailed tracking information. Shipping can take 8-18 business days for international orders.
We understand that sometimes the post office will lose a package. We offer refunds or replacements if your package got lost in the mail. Your tracking must not have been updated for at least 30 days to qualify.
Returns & Exchanges
CUSTOM ITEMS
Due to the nature of the product we unfortunately can't cancel custom orders. We process orders immediately. We do offer replacements or returns for damaged custom items.
Damaged Items include:
- markings/spots on your photo that weren't on your uploaded photo
- damaged or defective gem
Damaged items do not include:
- Blurry images caused from a low resolution photo uploaded
- Items with no visible markings/spots
If an item is damaged you must send in a picture/video before we offer a replacement or refund. If you want to get a refund you must return the product.